Refund policy

1. Made-to-order pieces

Every piece is made to order to your chosen size, finish and configuration. Because of this, we cannot accept returns or exchanges for change of mind, including a change of colour, size or style, once production has started.

2. Cancelling an order

You may cancel for a full refund within 24 hours of payment, before production starts. After production starts, orders cannot be cancelled, except as set out in our Shipping policy (when actual access differs from what you declared).

3. Defects

Your rights under Singapore's Consumer Protection (Fair Trading) Act, often called the Lemon Law, are not affected by anything in this policy. If your piece has a defect or does not match its description, contact us with photos. We will repair or replace it at no cost to you. If repair or replacement is not possible or not done within a reasonable time, you may ask for a price reduction or a refund.

Defects that appear within six months of delivery are generally presumed to have existed at delivery.

4. What is not a defect

Natural variation in materials, such as grain, texture or slight shade differences between samples, screens and the finished piece
Normal wear and tear, or damage from misuse, accidents, or not following the care instructions
Fabric creasing and cushion softening that settle with use