Shipping policy
1. Made to order
Every piece is made to order for you. The lead time shown on each product page runs from the date your payment is confirmed. We will contact you to arrange a delivery date once your piece is ready to dispatch.
2. Delivery area
We deliver within mainland Singapore. Sentosa and offshore islands are not covered.
3. What the delivery price includes
The delivery price shown before checkout is an all-in price for standard access:
- Lift access to your floor, with the item fitting in the lift
- A carry of no more than 20 metres from the truck to your door
- Delivery Monday to Saturday between 9am and 6pm
- Placement in the room of your choice and removal of packaging
4. Access surcharges
Walk-up delivery, long carries, hoisting, and after-hours or Sunday delivery carry a surcharge. We will confirm any surcharge in writing before you pay.
5. Declaring access before you pay
Before checkout we ask you to declare your access: lift or walk-up, floor level, and any known restrictions. The surcharge for what you declare is added to your order before payment.
6. If actual access is different
If we find before dispatch that your access differs from what you declared, we will tell you before delivering. You can either pay the surcharge for the actual access, or cancel your order for a full refund. We will never add a charge on delivery day without your agreement.
7. Before delivery day
Please measure doorways, corridors, lifts and staircases against the product dimensions, and arrange any approvals your building needs, such as lift booking or a delivery permit.
8. Missed or rescheduled deliveries
If no one is present at the agreed time, or you reschedule with less than 48 hours' notice, a redelivery charge may apply. We will tell you the amount before rebooking.
9. Inspection on delivery
Please check your piece on delivery and tell us about any visible damage within 48 hours, with photos, at alex@tad.sg. This does not limit your rights for defects that appear later.